FAQ

What is the difference between 10 karat and 14 karat gold?
In 10 karat gold, there are 10 parts of gold to 14 parts alloy. 14 karat gold has 14 parts of gold to 10 parts alloy.
What is Siladium®?
Siladium is a jeweler’s fine stainless steel with the look of white gold.
What is Golden Siladium?
Golden Siladium is a jeweler’s fine stainless steel with the look of yellow gold.
How does the payment plan work?
The payment plan is only available on gold rings. A $69 down-payment (includes Shipping and Handling) is required at the time the order is placed. The remaining balance is divided into seven equal payments. The first of your seven monthly installments will be billed to you when your gold ring is shipped to you. You can choose to have these monthly payments automatically charged to a credit card, or debited from your checking account.
What type of payment is accepted?
Credit card (Master Card, VISA, American Express and Discover)
Check
Money Order (payment in full only)
When do I send in the payment for my 300 Game or 800 Series gold ring?
If you selected to upgrade your award ring on your high score application and your score has been certified by USBC, you can call us at 1-800-982-6515 to arrange payment and expedite your order. You may also choose to wait for Keepsake to contact you to arrange payment. If you chose to wait to upgrade your ring until after submitting your high score award application, you can order your upgrade ring online with a credit card. Payment is due when you finalize your order online or by phone. If you are purchasing a gold ring and select our payment plan option, your deposit is due when finalizing your order. The first of your seven monthly installments will be billed to you when your gold ring is shipped to you.
Is there a warranty on the ring?
Yes, the warranty can be found on Keepsake's warranty page
I would like information on the upgade award rings sent to me. Who do I contact?
Contact Keepsake at (800) 982-6515 or email us at customerservice@keepsakebowling.com.
I received the standard Siladium award ring. Can I return it and purchase an updraged award ring?
If you received the standard award ring and wanted to upgrade to gold you can return the ring within the first 2 weeks after it was shipped.
How do I order a ring?
Upgraded award rings can be ordered by contacting Keepsake at (800) 982-6515 or by simply ordering online.
I already received an award this season. Can I purchase one for my second achievement?
Yes. Simply order your second award through our website or feel free to call us at (800) 982-6515. Available recognition products are:
Recognition Rings
300 game
800 series
299 game
298 game
11-In-A-Row
Jacket
300 game
800 game
Pendant
300 game
800 game
Plaque
Please contact USBC Membership/Awards at
(800) 514-2695 extension 3151. http://www.bowl.com
What ring sizes are available?
The Imperial small, Majestic and Regal are available in sizes 3-15 and the Imperial large, Monarch, and Royal are available in sizes 7-18.
Click here for detailed information on Ring Sizing
What are the colors of the stones in the Monarch, Majestic, Royal and Regal rings?
300 Red Simulated Garnet
800 Purple Simulated Amethyst
900 Black Onyx
11-In-A-Row Blue Simulated Aquamarine
298 Green Simulated Emerald
299 Blue Spinel
How long does it take to get my award?
Siladium Imperial rings with no personalization take approximately 2-3 weeks from the time they are ordered.
All other rings are made to order and will take approximately 4-6 weeks.
Where can I send my ring to be repaired?
The ring can be returned to Keepsake, 7211 Circle S Rd., Austin, TX 78745. Include a note explaining why the ring is being returned along with your full name, order number, and a daytime phone number. The ring should be returned using a method that is traceable, such as UPS.
My ring does not fit. Can I return it for resizing? Will there be a charge?
Yes, one resize is provided free of charge. Contact Keepsake. Additional requests for resizing will be charged the replacement ring cost of $50.00.
Can I cancel my gold ring order and choose another recognition product?
Yes. Contact Membership/Awards at (800) 514-2695 extension 3151.
I bowled another 300 game or 800 series. How can I update my multiple top ring?
Please contact Keepsake Customer Service at (800) 982-6515 and they can assist you in updating your ring.
Will I be able to update my ABC multiple ring with USBC scores?
No. Only ABC achievements can be credited for the ABC multiple ring. You can purchase a USBC multiple-ring to include all previously approved scores. These include ABC, WIBC and YABA scores.
Can I trade-in my ABC Classic Gold 300 ring and get a multiple top with my ABC scores?
Yes, as long as you are ordering an ABC multiple top and using ABC achievements.
Can I trade-in my ABC multiple top ring and update the ring with my ABC scores?
Yes. If you purchased an ABC multiple top ring, you can update your ring with your ABC achievements.
Can I order the ABC commemorative side ring?
No. The special commemorative ring was discontinued as of 7/31/05.
How many 300 games and/or 800 series have I bowled?
You can check your list of achievements on bowl.com using the 'Find a Member' feature or contact Membership/Awards at (800) 514-2695 extension 3151.
How are the rings engraved? Can I put someone else's name on the complimentary Siladium ring?
The name listed on your application will be the name engraved inside the ring.
Where will my ring be shipped?
You now have the option of telling us where you would like your ring sent. The ring can be sent directly to you, your association office, league secretary, or an address you provide on your award application.
What recognition products are available?
Rings and plaques are available. Please see the Awards section on www.bowl.com for photos of the awards. Ring awards are available here on www.keepsakebowling.com.
Where do I send my award application?
The application should be sent to your local association.
I received a plaque for my 300 that was bowled before 8-1-05; can I order an ABC, WIBC or YABA ring now for this score?
Yes, as long as you earned your achievement prior to 8-1-05 you can purchase an ABC, WIBC or YABA ring.
I bowled a 300 game in 2001, I lost my ring. Can I replace that ABC, WIBC or YABA ring?
Yes, you can purchase an ABC ring to replace the lost ring. Please contact Keepsake Customer Service at (800)982-6515 to order your replacement.
How do I know what size jacket to order?
Please refer to the chart below:

JACKET MEASUREMENTS
Sizes S M L XL XXL
CHEST 23 25 27 29 31
SLEEVE LENGTH 37 37.5 38 38.5 39
C.B.LENGTH 27.5 28 28.5 29 29.5
BOTTOM 17 18 19 20 21
CUFF 3.25 3.5 3.75 4 4.25

All measurements in inches.

Chest – Measured 1" below armhole. Measured Half i.e. we measure from the front after closing snaps and putting the jacket flat on table. So the full Chest is double of this measurement.

Sleeve length – Measured from Centre back to edge of cuff along the curve of sleeve stitch.(so includes cuff)

Centre Back Length – Measured from the Lower end of Collar at centre back to the end of Bottom Knit (so includes bottom knit)

Bottom - Measured Half i.e. we measure from the front (middle of bottom knit) after putting the jacket flat on table. So the full bottom measurement is double of this.